About Us
“Alam Medical Supplies is committed to providing top-notch Durable Medical Equipment (DME) to improve your health and wellbeing. With years of experience in the industry, we specialize in two primary product categories: bracing and diabetes care.”
Our Mission: “To deliver reliable and high-quality medical equipment that meets the unique needs of our customers, enhancing their quality of life.”
Our Vision: “To be a leading provider of Durable Medical Equipment, known for our exceptional products and customer service.”
Our Values
- Integrity: "We conduct our business with the highest ethical standards."
- Customer Focus: "Our customers are at the heart of everything we do."
- Innovation: "We continuously seek to improve our products and services."
Frequently Asked Questions
Find answers to commonly asked questions
What is Durable Medical Equipment (DME)?
Durable Medical Equipment (DME) refers to medical equipment that serves a medical purpose, is reusable, and is suitable for use at home. Examples include wheelchairs, hospital beds, oxygen equipment, and more.
Who can order DME?
DME can be ordered by healthcare providers such as physicians, nurse practitioners, and physician assistants, as well as therapists and other qualified medical professionals, depending on local regulations and insurance requirements.
How do I know if I need DME?
Your healthcare provider will determine if you need DME based on your medical condition, diagnosis, and treatment plan. They will assess your needs and prescribe the appropriate equipment if necessary.
How do I place an order for DME?
Your healthcare provider will determine if you need DME based on your medical condition, diagnosis, and treatment plan. They will assess your needs and prescribe the appropriate equipment if necessary.
Can I choose my DME supplier?
In many cases, you have the right to choose your DME supplier. However, it’s essential to check with your insurance provider to ensure that your chosen supplier is in-network to avoid potential out-of-pocket expenses.
Will my insurance cover DME?
Coverage for DME varies depending on your insurance plan and policy. Many insurance plans, including Medicare and Medicaid, provide coverage for certain types of DME when prescribed by a healthcare provider. It’s essential to check with your insurance provider to understand your coverage and any out-of-pocket expenses.
How long does it take to receive DME after placing an order?
The time it takes to receive DME after placing an order can vary depending on factors such as the type of equipment, availability from the supplier, and insurance approval processes. In some cases, DME may be delivered or available for pickup within a few days, while more specialised equipment may take longer.
What should I do if there are issues with my DME order?
If you encounter any issues with your DME order, such as incorrect equipment, delays in delivery, or problems with billing, it’s essential to contact your DME supplier or provider as soon as possible. They can assist you in resolving the issue and ensuring that you receive the correct equipment and services.
Can I return or exchange DME if it's not suitable for my needs?
Policies regarding returns or exchanges of DME vary among suppliers and providers. It’s important to discuss these policies with your supplier before placing an order to understand your options in case the equipment is not suitable or requires adjustments.
Who can I contact if I have further questions about DME?
If you have further questions about DME, including coverage, ordering process, or usage, you can contact your healthcare provider, DME supplier, or insurance provider for assistance and guidance. They can provide you with the necessary information and support to address your concerns.
